Help & FAQs

HauteFlair is an eCommerce platform dedicated to providing a curated selection of stylish and high-quality products, including luxury lingerie, sleepwear, shapewear, swimwear, and more. Our mission is to deliver exceptional products that elevate your lifestyle and enhance your personal style.

You can reach our customer support team by emailing us at help@hauteFlair.com or by using the contact form on our website. Our representatives are available Monday to Friday, 9 AM to 5 PM EST.

To place an order, follow these steps:

1. Browse our collection and select the items you wish to purchase.
2. Click on the "Add to Cart" button for each item.
3. Once you're ready, click on the cart icon and review your selections.
4. Click "Proceed to Checkout" and enter your shipping and payment information.
5. Confirm your order, and you will receive a confirmation email shortly after.

If you need to modify or cancel your order, please contact us as soon as possible. Once an order is in processing or has shipped, we may not be able to make changes.

We offer various shipping options, including standard, expedited, and overnight shipping. Shipping costs and delivery times will vary based on the selected option and your location.

After your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your HauteFlair account to view your order status.

If your order has not arrived by the expected delivery date, please contact our customer support team with your order number. We will investigate the issue and provide updates.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

To initiate a return, please contact our customer support team with your order number. We will provide you with a return authorization and instructions on how to return your item.

We want you to be satisfied with your purchase. If you are not completely happy, you can return items within 30 days of receipt for a full refund. Items must be unused, in original packaging, and include all tags.

Yes! If you would like to exchange an item, please follow the return process and place a new order for the desired item. We recommend returning the original item before placing the new order.

Refunds are processed within 7 days from when we receive the item(s).

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed.

Yes, we prioritize your security. All payment information is encrypted using industry-standard SSL technology to ensure safe transactions.

You can shop as a guest, but creating an account allows you to track your orders, save your favorite items, and enjoy faster checkout.

If you’ve forgotten your password, click the "Forgot Password?" link on the login page. Enter your email address, and we will send you a link to reset your password.

If you have any further questions or need assistance, please reach out to our customer support or fill out the contact form on our website. We’re here to help!