HauteFlair support · Mon–Fri 9am–5pm ET
How can we help?
Most things are quicker to fix yourself. Anything else, send us a message and a real person replies within one business day.
Track my orderTracking is in your shipping email and your account. New labels can take 24 to 48 hours to move.Open my account
Return or exchangeOrder number and email in, label out. 30 days from delivery, unworn with tags on.Returns portal
Shipping & returnsFree US shipping over $75, delivery estimates, the 30-day return rules and refund timing.Read the policy
Find my sizeTwo measurements, your bra size in five systems, sister sizes and fit fixes. Panty chart too.Bra size calculator
Send a message
Reply within 1 business day
Before you write, six quick answers
These cover most of the messages we get. If yours is here, you have your answer now.
Tracking says delivered but I do not have it
Carriers often scan a package as delivered a few hours before it arrives. Check a mailroom, locker,
porch or neighbor, wait 24 hours, then contact the carrier with the tracking number for delivery detail. Still
nothing? Write to us with the order number and what the carrier said.
I need a different size
Choose exchange in the portal within 30 days of delivery and the
new size ships at no extra charge. If your size is running low, do a return plus a new order instead so it is not sold out
by the time the return arrives. Not sure of the size? Run the
calculator first, or send us your measurements and the item and a
fitter will recommend one.
Can I change my address or cancel?
Only until the order is packed, so write immediately with the order number and the full change. Once
it has shipped we cannot redirect it; the fix is a return when it arrives.
My item arrived damaged or wrong
Email help@hauteflair.com with the order number and photos of the item, tag and packing slip, and say
whether you would prefer a replacement or a refund. Do not send anything back until we ask.
My card was declined
Almost always a billing-address mismatch or a bank hold, not a store problem. Check the billing address
matches the card statement exactly, try another method, or ask your bank to approve it. A pending charge with no
order confirmation is a hold and drops off within a few days.
Do you ship internationally, and is the packaging discreet?
Yes to both. Delivery times, duties and carriers by country are on the
shipping and returns page. Every order ships in plain packaging with
no product description on the outside.
Not answered? Send a message or email help@hauteflair.com.