Frequently Asked Questions

Two measurements: snug around your underbust, and loosely around the fullest part of your bust. Put them into the bra size calculator and you get your size in US, UK and EU plus sister sizes, in about a minute. It also covers how to measure without a partner.

Use the sister size rule: go down a band and up a cup (34D to 32DD) for a firmer fit, or up a band and down a cup (34D to 36C) for a looser one. The cup volume stays the same. The bra size chart shows the sisters next to every size.

Bands 28 to 46 and cups A to K across the range, with select full-bust styles to a 50 band. Bottoms run XS to 3X, and swim is cup-sized from C to K. Every collection filters by your size, and brands like Panache, Sculptresse, Cleo and Parfait cover the fuller cups.

Bands convert directly (a UK 34 is a US 34; EU 75 is a US 34). Cups diverge after D: a UK E is a US DD, UK F is US DDD, UK FF is US G. The international conversion page converts seven systems both ways and lists every brand's home system.

Measure your hips at the fullest point and your waist at the narrowest; hips decide the size. The panty size chart converts inches or centimeters to XS through 3X and to UK, EU and Australian sizes. Bottoms are not returnable, so size before you buy.

Most of our swim is bra-sized (Sunsets, B Swim, Swim Systems, Panache Swim), so order the top in your bra size and the bottom by hip. Letter-sized swim (S to XL) follows the brand's chart on the product page. Swim is returnable with the hygiene liner intact.

Yes. Send your measurements and the style you are considering; a fitter replies within one business day with a size and, where useful, a better-suited style. There is no charge.

Within 1 to 3 business days of payment, from our warehouse in Norcross, Georgia. Weekends and US holidays are not business days, so a Friday evening order starts on Monday. You get a tracking email the moment the label is scanned.

Standard shipping is free on orders of $75 or more to the contiguous US. Under $75, and for Expedited or Overnight, the rate shows at checkout before you pay. Details and a delivery-date estimator are on the shipping page.

After processing, Standard takes 5 to 7 business days, Expedited 2 to 3, and Overnight arrives the next business day on select orders placed before the daily cutoff. The estimator turns that into a calendar date for your order.

Use the link in your shipping email, or sign in to your account. A label that shows no movement for the first 24 to 48 hours is normal; the carrier has not scanned it into the network yet.

Carriers often scan a few hours early. Check a mailroom, locker, porch or neighbor and give it 24 hours. Still nothing? Contact us within 7 days of the delivery date with your order number and we open a trace with the carrier.

Only until it is packed, which can be within hours. Write immediately with the order number and the exact change. Once shipped we cannot redirect it; the fix is a return when it arrives.

Yes, to most countries; rates show at checkout. Customs duties, VAT and import fees are charged by the carrier on delivery and are your responsibility. They are set by your country, not by us.

Every order ships in plain packaging with no product description or lingerie branding on the outside; the label carries the shipper's name and return address only. Your card statement shows the store name, not the products.

Request a return or exchange within 30 days of delivery through the returns portal. Items must be unworn, unwashed and unused, with tags attached and any hygiene liner intact. The returns page has a checker that gives you the exact last day for your order.

Open the returns portal, enter your order number and the email you used at checkout, choose the items and refund or exchange, then print the label or ship with your own carrier. No account needed.

Panties and intimate bottoms sold alone, adhesive bras, hosiery, gift cards, and anything marked final sale. These are final once shipped, for hygiene, even unworn and tagged. A set is returned as a set with the bottom's liner intact.

Yes. Choose exchange in the portal within 30 days of delivery and the new size ships at no extra shipping charge once your return is received and approved. If your size is running low, a return plus a new order today secures it faster.

Use the prepaid label from the portal and its fee, shown before you confirm, is deducted from your refund; or ship with your own tracked carrier at your cost. Return shipping is free if we sent the wrong item or something arrived damaged.

We inspect on arrival and issue the refund within 5 to 10 business days, to your original payment method or as store credit. Your bank may take a few more days to post it. Original shipping charges are not refunded.

Email help@hauteflair.com within 7 days of delivery with your order number and photos of the item, tag and packing slip, and say whether you want a replacement or a refund. Do not send anything back until we ask; we cover the shipping.

Visa, Mastercard, American Express, Discover, Shop Pay, PayPal, Apple Pay and Google Pay where your device supports them, HauteFlair gift cards and store credit, and four pay-later options.

Choose Shop Pay Installments, Afterpay, Sezzle or PayPal Pay Later on the payment step. You pay a quarter at checkout and the rest every two weeks, interest-free, and the order ships immediately. The pay later page has a splitter that shows your exact payments.

Pay in 4 is interest-free with all four providers and uses a soft check that does not affect your credit score. Longer monthly plans (Shop Pay and PayPal) can carry interest, shown before you accept, and may involve a credit check.

Almost always a billing-address mismatch or a bank hold, not a store problem. Check the billing address matches your card statement exactly, try another method, or ask your bank to approve it. A pending charge with no confirmation email is a hold and drops off within a few days.

Checkout runs on Shopify's PCI-compliant platform over an encrypted connection; we never see or store your full card number. Your statement shows the store name only, never a product.

Yes. Every item is bought from the brand or its authorized US distributor and ships from our own warehouse in Georgia. Nothing is drop-shipped or sourced from marketplaces.

Hand wash in cool water with a lingerie wash, or machine wash on delicate in a mesh bag with hooks fastened. Never tumble dry; heat kills elastic. Reshape cups and lay flat or hang by the center gore. Rotate two or three bras so the elastic rests between wears.

Rinse in cool water after every wear to remove chlorine, salt and sunscreen, hand wash with a mild detergent, and lay flat in the shade. Avoid wringing, hot tubs in delicate fabrics, and rough surfaces that pill.

Core styles restock on a rolling basis; seasonal prints and sale items usually do not. Use the "notify me" button on the product page for your size and you get one email when it lands. Or ask a fitter for the closest alternative in stock.

Yes. Ship to the recipient with plain packaging and no prices inside on request. Bras, sets and sleepwear can be exchanged within 30 days if the size is off; bottoms cannot, so for a bottom or a size you are unsure of, a gift card is the safer gift.

Orders over $100 earn a $25 reward for your next purchase. It is issued after the return window closes and sent to the email on your order; apply it at checkout like a gift card. Full terms are in the rewards widget on any page.

One discount code per order unless checkout allows more. Rewards and gift cards are payment methods, not codes, so they stack with a code. Codes apply to the discounted subtotal and do not cover shipping unless they say so.

No. Guest checkout works, and the returns portal only needs your order number and email. An account saves addresses, shows order history and tracking in one place, and makes reorders faster; create one from the confirmation email in one tap.

Contact us within 7 days of your order with the order number and we will look at it case by case. Markdowns in the final sale section and promotional codes are excluded.

Email help@hauteflair.com or call 1-800-964-5448, Monday to Friday, 9am to 5pm Eastern; replies within one business day. Include your order number and the email used at checkout and most things are done in one reply. The contact form tells you what to include for each topic.

Yes. Email with the subject "Partnership: your brand" and a link to your website or social profiles, and tell us whether it is wholesale, gifting, content or something else. Rates and timing up front save a week.

We collect what is needed to fill your order and, if you opt in, send email or texts. We do not sell your data. Set "do not sell or share" and cookie choices on the privacy choices page; the full privacy policy covers the rest.

We build to WCAG 2.1 AA and list known gaps on the accessibility page. If any part of the site is hard to use, call or email and we will place the order, run the size calculator or read a policy with you at no charge.