FAQs

Fit should feel intentional — not uncertain. Start with your most accurate measurements (bust, underbust, waist, hips). Styles can fit differently based on fabric and structure (lace vs. satin, underwire vs. soft cup, adjustable vs. fixed).

If you’re between sizes: choose based on the part of the garment that matters most:

• Bodysuits / teddies: size up if you’re tall or long-torso’d; size down only if the style is very stretchy and adjustable.
• Bras / sets: keep band size accurate; adjust cup size for coverage. If you often “spill,” go up a cup; if it gapes, go down.
• Thongs / panties: size up for comfort if you’re between sizes; lace edges feel best when not over-stretched.
• Robes / sleepwear: choose your preferred drape — true-to-size for a tailored look, size up for a relaxed, luxe flow.

Pro tip: Adjustable straps/closures add flexibility. Structured, non-stretch styles require more precision.

You’ll receive a shipping confirmation with tracking once your package leaves our fulfillment network. Delivery timing includes processing (preparing your order) and transit (carrier delivery time).

• Processing: typically 1–3 business days (may be longer during peak seasons like Valentine’s).
• Transit (U.S.): commonly 2–7 business days after shipment, depending on service and location.
• International: varies by destination and customs; tracking may update less frequently while in transit.

Important: tracking scans can lag by 24–48 hours after label creation. That’s normal and usually resolves after carrier pickup.

For date-sensitive orders, contact support before placing your order whenever possible so we can advise on the best option.

Yes. Orders ship in plain, discreet packaging with no product imagery on the outside.

On many statements, the charge may appear as “HauteFlair” (or a processor descriptor). If you need extra discretion (gift delivery, alternate recipient name, delivery notes), include details at checkout or contact support immediately after ordering.

Carrier labels must include destination and tracking details. We keep everything else understated.

We want you to love what you ordered — and we also prioritize hygiene and product integrity. Return eligibility depends on item category and condition.

• Condition requirements: unworn, unwashed, with original tags/packaging, free of scents, lint, or marks.
• Hygiene-sensitive items: some categories may be final sale unless otherwise stated on the product page.
• Final sale / clearance: items marked “Final Sale” are not eligible for return or exchange.

If your item arrives damaged, defective, or incorrect, contact us promptly with photos so we can make it right. Always include your order number for the smoothest experience.

Keep this aligned with your published Returns & Refunds page timelines and exclusions.

If you need to update an address, size, color, or remove an item, contact us immediately. We’ll do our best — but changes aren’t guaranteed once fulfillment begins.

Orders can move quickly from checkout to processing to carrier pickup. Once an order is packed or a label is created, edits may not be possible.

• Address changes: easiest if you reach out right away. If already in transit, you may need to work with the carrier.
• Cancellations: typically only possible before processing/packing starts.
• Splitting orders: if you want items shipped separately, place separate orders to avoid delays.

This is stressful — and usually solvable. Start with the quickest checks first:

• Check the delivery area: front desk, parcel lockers, side door, garage, concierge, mailroom, or neighbors.
• Wait 24 hours: carriers sometimes mark “delivered” a bit early; packages often arrive shortly after.
• Confirm the address: verify the shipping address on your order confirmation.

If it’s still missing after 24 hours, contact the carrier to request GPS delivery details. Then email support with your order number and what the carrier shared — we’ll guide next steps based on the carrier’s investigation.

For time-sensitive orders, consider shipping to a reliable location (locker, office, concierge) when possible.

Checkout is encrypted and secured through Shopify’s payment infrastructure. We typically accept major credit/debit cards and supported accelerated options (such as Shop Pay and other local methods where available).

If a payment fails, it’s often due to a billing address mismatch, bank verification rules, or card security limits. Confirm your billing details, try another card, or contact your bank to allow the purchase.

We never store your full card number. Payment details are handled by secure processors.

Great lingerie lasts longer when treated like the luxury item it is. The safest approach is gentle hand-washing, cool water, and air-drying — especially for lace, mesh, embroidered styles, and underwire pieces.

• Wash: cool water + gentle detergent. Avoid bleach and harsh removers on delicate fabrics.
• Hardware: clasp bras to prevent snags; use a mesh bag if machine-washing on delicate.
• Dry: lay flat or hang dry. Avoid high heat; dryers can damage elastics and structure.
• Store: stack molded cups carefully (don’t fold inside-out) and keep sets together to protect trims.

Always follow the care label on each garment — it’s the final authority for that specific fabric and construction.

International availability depends on your destination and carrier coverage at checkout. If international shipping is offered to your country, you’ll see it as an option during checkout.

Duties and import taxes: some countries charge VAT, customs duties, or brokerage fees upon arrival. These fees are set by your government and are typically the customer’s responsibility unless a “duties included” option is clearly shown at checkout.

If you’re ordering for an event, place your order early — customs timing can be unpredictable.

For the fastest support, message us with your order number, the email used at checkout, and a clear description of what you need. If it’s a product issue (damage/defect/incorrect item), include photos.

• Order questions: order number + address confirmation.
• Fit questions: measurements (bust/underbust/waist/hips) + item name/size.
• Returns: order number + items + reason (helps us improve).

Email: help@hauteflair.com • Mon–Fri, 9am–5pm ET.