Effective: December 29, 2025
At HauteFlair, we keep the experience simple and elevated— with fast fulfillment, discreet delivery, and an easy return flow when eligible.
✔ Free U.S. shipping on orders $50+
✔ Discreet packaging (no external branding)
✔ Easy online returns & exchanges (where eligible)
Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays begin processing the next business day.
Once your order ships, you’ll receive an email with tracking details.
Shipping Options
Available options at checkout include:
- Standard Shipping: Typically 5–7 business days
- Expedited Shipping: Typically 2–3 business days
- Overnight Shipping: Available on select orders placed before cutoff time
Note: Carrier transit times are estimates and may vary due to weather, peak periods, or customs processing.
Shipping Rates
Shipping rates are calculated at checkout based on destination and selected method. Free U.S. shipping is automatically applied to orders over $50 within the contiguous United States.
International Shipping
We ship internationally to many destinations worldwide. Delivery times vary by country and carrier.
International customers are responsible for any customs duties, taxes, or import fees imposed by local authorities.
Tracking & Delivery
Tracking information is emailed once your order ships. If tracking shows “delivered” but you can’t locate your package, please check around your delivery location and with your local carrier first, then contact us.
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. HauteFlair cannot be responsible for delivery issues caused by incorrect or incomplete addresses.
If you notice an address error immediately after ordering, contact support as soon as possible—we’ll try to help before it ships.
Lost, Missing, or Damaged Packages
If your order arrives damaged, appears missing after carrier updates, or you believe it was lost in transit, contact us within 7 days of the delivery date so we can assist promptly.
If tracking shows “delivered,” we may ask you to confirm delivery details (location, carrier claim, or a brief statement) to help resolve quickly.
Returns & Exchanges
Eligible items may be returned or exchanged through our online portal. For hygiene and quality reasons, returned items must meet the guidelines below.
Start a return or exchange:
For the fastest resolution, include your order number and the email used at checkout.
Return Window
- Return or exchange requests must be submitted within 30 days of delivery.
Return Eligibility
- Items must be unworn, unwashed, unused, and in original condition.
- All original tags must be attached.
- Any hygiene liners (when applicable) must be intact.
- No visible signs of wear, scent, staining, washing, or alteration.
Non-Returnable Items
Certain items are final sale due to hygiene considerations or sale conditions.
- Gift cards
- Final sale / clearance items (marked as final sale)
- Panties and intimate bottoms
- Adhesive / stick-on bras
- Hosiery (tights, stockings, pantyhose)
Return Shipping & Labels
- You may ship your return using your preferred carrier, or use our prepaid label (if available in the portal).
- If a prepaid label is used, a label fee (shown in the portal) may be deducted from your refund.
- Exchanges may ship at no additional cost (as shown in the portal).
- If we shipped the wrong item or an item arrived damaged, return shipping is always free.
Refunds
- Returns are inspected upon arrival to confirm eligibility.
- If approved, refunds are issued to the original payment method or store credit (as selected/available).
- Refunds are processed within 5–10 business days after inspection.
- Shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged item or the wrong item, please contact us within 7 days of delivery. We’ll make it right.
Customer Care
Questions about your order? Our support team is here to help.
Email: help@hauteflair.com
Phone: 1-800-618-6053
Frequently Asked Questions
Is shipping discreet?
Yes. All HauteFlair orders ship in plain, unbranded packaging.
How long does shipping take?
Processing takes 1–3 business days. Delivery time depends on the shipping method selected at checkout and the carrier’s transit estimate.
During peak periods, delivery estimates can shift due to carrier volume.
Do you ship internationally?
Yes. We ship to many international destinations worldwide. Customs duties/taxes may apply depending on your country.
Where do I start a return or exchange?
Start here: https://hauteflair.com/apps/returns-portal
What is your return window?
Return or exchange requests must be submitted within 30 days of delivery.
What items are eligible for return?
Eligible returns must be requested within 30 days of delivery. Items must be unworn, unwashed, unused, and in original condition with tags attached (and hygiene liners intact when applicable).
What items are not returnable?
Gift cards, final sale/clearance items, panties and intimate bottoms, adhesive/stick-on bras, and hosiery (tights, stockings, pantyhose) are not returnable.
Do you charge for return shipping?
You may ship returns using your preferred carrier, or use a prepaid label if available in the returns portal. If a prepaid label is used, a label fee (shown in the portal) may be deducted from your refund.
How long do refunds take?
After your return is received and inspected, approved refunds are processed within 5–10 business days. Shipping fees are non-refundable.
What if my item arrived damaged or incorrect?
Please contact us within 7 days of delivery. If your item arrived damaged or we shipped the wrong item, we’ll make it right and return shipping will be free.
What if I entered the wrong shipping address?
Contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to help update it. Once shipped, address changes may not be possible.
