Do I need an account to return something to HauteFlair?

No. The returns portal needs only the order number and the email used at checkout, both found in the order confirmation email.

What happens if I request a return after 30 days?

Requests submitted more than 30 days after delivery are not eligible in the portal. Contact support with the order number if circumstances outside your control caused the delay; exceptions are not guaranteed.

Can I return part of a lingerie set?

No. A set is returned as a set, with both pieces together and the bottom's hygiene liner intact. An incomplete set cannot be refunded.

Can I return multiple orders in one package?

No. Each order has its own portal request and label. Ship one order per package with the packing slip inside so the refund is not delayed.

How much is the HauteFlair prepaid return label?

The label fee depends on weight and distance and is shown in the portal before you confirm. It is deducted from the refund, waived when the return is HauteFlair's error, and avoidable by shipping with your own tracked carrier.

Are original shipping fees refunded?

No. Original shipping fees are non-refundable on a standard return. They are refunded when HauteFlair shipped the wrong or a damaged item.

How do I know my return was received?

Your return tracking shows delivery to HauteFlair. Inspection and the refund follow within 5 to 10 business days of that scan, with an email when the refund is issued.

Returns & Refunds Policy

HauteFlair customer care · Mon–Fri 9am–5pm ET

Returns & Refunds

Thirty days from delivery, a portal that does the paperwork, and a refund within 5 to 10 business days of inspection. Check your item below, then start when you are ready.

30 days from deliverySubmit the request in the portal by day 30. The checker below turns that into a calendar date.Check my item Start in the portalOrder number and checkout email in, label out. It marks anything that is not eligible before you pack.How it works Unworn, tags on, liner intactTry on over your own underwear and keep the tags attached. That is the whole test.Eligibility Refund in 5 to 10 business daysAfter inspection, to your original payment method or store credit. Original shipping is not refunded.Refund timeline

Can I return it, and by when?

Pick the item and enter the delivery date. You get a yes or no, the last day to request, and the right next step.

Return checker

What is it?

Delivered onThe date on the carrier's delivery scan, in your shipping email. Leave blank if it has not arrived.

Return window

Start my return

Before you pack, four checks

Requested within 30 days of delivery.The date on the delivery scan starts the clock. Submit the request by day 30 even if you ship it a day or two later.
Unworn, unwashed, unused.Tried on over your own underwear is fine. Worn out, washed, or carrying makeup, deodorant, fragrance, lint or pet hair is not.
Every original tag still attached.Tags are how we confirm the item was not worn. Cut tags cannot be reattached, so leave them on until you are sure.
Hygiene liner in place, category eligible.Bottoms and swim pieces keep their liner. Panties sold alone, adhesive bras, hosiery, final sale and gift cards are not returnable.

A return that fails any of these cannot be refunded. If you are unsure before you send it, ask us with the order number and item name; a yes in writing beats a package coming back.

How a return works

Four steps. Most people are done with the first three in five minutes.

Open the portalEnter your order number and the email you used at checkout, both in your confirmation email. No account needed.

Choose items and outcomeSelect what is going back and why, then refund, exchange or store credit where the portal offers it. Ineligible items are marked.

Pack and shipPrint the prepaid label or use your own tracked carrier. Tags on, liner in, one item per request line, packing slip inside.

Inspection and refundWe check the item on arrival and issue the refund within 5 to 10 business days. You get an email when it is sent.

Start a return or exchange Ask a question first

Portal address, if you need to type it: hauteflair.com/apps/returns-portal

What is returnable, and what is not

Lingerie is worn against the skin, so the line is drawn at hygiene. Everything else is straightforward.

Category	Returnable?	Conditions
Bras, bralettes, bustiers	Yes	Unworn, tags attached, hooks and straps as shipped
Lingerie sets	Yes, as a set	Both pieces together; the bottom's liner intact. A set with a worn bottom is no longer returnable
Bodysuits, teddies, chemises	Yes	Unworn, tags attached, gusset liner intact where fitted
Sleepwear, robes, loungewear	Yes	Unworn, unwashed, tags attached
Shapewear	Yes	Unworn, tags attached, liner intact where fitted
Swimwear	Yes	Hygiene liner intact and unmarked
Panties and intimate bottoms sold alone	No	Final once shipped, for hygiene, even unworn and tagged. Size with the panty size chart first
Adhesive and stick-on bras	No	Final once shipped
Hosiery, tights, stockings	No	Final once shipped
Final sale and clearance	No	Marked at purchase; the product page is the controlling guidance for that item
Gift cards	No	Not returnable or redeemable for cash

Trying on without losing the return

Try on over your own underwear, on a clean surface, with tags attached
Skip lotion, deodorant, fragrance and makeup until you have decided
Keep the hygiene liner on; peeling it to "check the fit" ends the return
Fold it back the way it came and keep the packing slip

Not sure it is the right size?

Decide before you cut a tag. The bra size calculator gives you a starting size and sister sizes from two measurements; the bra size chart shows how band and cup move together. Or send us your measurements and a fitter will tell you which size to exchange into.

Shipping it back, exchanges, and what it costs

Two ways to ship, one case where it is free, and how exchanges differ from a return plus a new order.

Prepaid label from the portal

The easiest route. Print it, tape it on, drop it at the carrier. The label fee is shown in the portal before you confirm and is deducted from your refund. Tracking is automatic.

Your own carrier

Ship to the address the portal gives you, with any carrier, at your cost. Use a tracked service and keep the receipt until the refund posts; without tracking we cannot trace a return that goes missing.

Free when it is our error

Wrong item, wrong size sent, or damaged on arrival: tell us within 7 days of delivery with photos. After verification we send a label at no cost and nothing is deducted.

Exchanges

Choose exchange in the portal within 30 days of delivery to swap for another size or color of the same item. Return the original in eligible condition; once it is received and approved, the exchange is processed and the replacement ships at no extra shipping charge. Exchange availability depends on stock: if the size you want is gone by then, the portal offers store credit or a refund instead.

If the size you need is running low right now, the safer route is a return plus a new order today, so the replacement is secured while the return travels.

Refunds

Inspected on arrival, refunded within 5 to 10 business days after that. Here is where the time goes and what is deducted.

Stage	How long	What you see
Return in transit	Typically 3 to 7 business days, by carrier and distance	Tracking on your label or receipt
Inspection and refund	Within 5 to 10 business days of arrival	An email from help@hauteflair.com when the refund is issued
Bank posting	Typically 3 to 5 business days after issue, set by your card issuer	The credit on your statement. Store credit is usable immediately

Where it goes

To the original payment method by default, or to store credit if you chose that in the portal. Store credit applies at checkout like a gift card.

What is deducted

Original shipping charges are not refunded. If you used the prepaid label, its fee comes off the refund. Nothing is deducted when the return is our error.

Refund not showing?

Count 10 business days from our refund email, then contact us with the order number and the return tracking. Card issuers sometimes post it against the original charge, so check that line, not the top of the statement.

Damaged, wrong, or refused

What happens when something is not right, on either side.

Damaged, defective or incorrect item

Contact us within 7 days of delivery, before you send anything back. Email help@hauteflair.com with:

Your order number in the subject line
Clear photos of the item, the tag and the packing slip or shipping label
One sentence on what is wrong, and whether you want a replacement or a refund

After verification we send a prepaid label at no cost, or tell you to keep the item, and ship the replacement or issue the refund. Do not use the portal for these; it would charge the label fee.

Why a return gets refused

Request submitted after the 30-day window
Worn, washed, or showing scent, stains, makeup or pet hair
Tags removed or hygiene liner peeled
A non-returnable category: panties sold alone, adhesive bras, hosiery, final sale, gift cards
Package missing items, or contents that do not match the portal request

A refused item cannot be refunded and may be returned to sender or handled per carrier and warehouse rules. We email you before either happens.

Return questions, answered

The ones that reach the inbox most often.

Do I need an account to return something?

No. The portal only needs the order number and the email used at checkout, both in your confirmation email. If you cannot find that email, search your inbox for "HauteFlair" or write to us with your name and delivery address and we will send the order number.

I am on day 31. Is it too late?

Requests after 30 days from delivery are not eligible in the portal. If something outside your control stopped you requesting in time, contact us with the order number and what happened; we look at these case by case but cannot promise an exception.

Can I return part of a set?

A set is returned as a set, both pieces together with the bottom's liner intact. Returning only the bra from a set is treated as an incomplete package and cannot be refunded. If the top fits and the bottom does not, an exchange for the whole set in another size is the route.

Can I return several orders in one box?

Please do not. Each order has its own portal request and its own label, and a box that does not match its request is held for checking, which delays both refunds. One order, one box, packing slip inside.

How much is the prepaid label, and can I avoid it?

The fee depends on weight and distance and is shown in the portal before you confirm; it is deducted from the refund, not charged up front. To avoid it, ship with your own carrier using a tracked service. It is waived entirely when the return is our error.

Do I get my shipping charge back?

No. Original shipping fees are not refunded on a standard return. They are refunded when we shipped the wrong or a damaged item. Orders that qualified for free shipping have nothing to deduct.

I chose store credit. When can I use it?

As soon as the refund email arrives. Store credit applies at checkout like a gift card and can be combined with a discount code unless the code says otherwise.

Was my return received?

Your tracking shows delivery to us; the inspection and refund follow within 5 to 10 business days of that scan. If tracking shows delivered and 10 business days have passed with no refund email, contact us with the order number and tracking.

Where do I find shipping times and international duties?

On the shipping and returns page, which has delivery windows by method, a delivery-date estimator, and how duties work for international orders.

Need a person?

Monday to Friday, 9am to 5pm Eastern. Reply within one business day, usually sooner.

Email: help@hauteflair.com; Order number in the subject. Photos attached for anything damaged or wrong.

Phone: 1-800-964-5448; Monday to Friday, 9am to 5pm ET

Mail: HauteFlair LLC; 6350 McDonough Drive, Ste F
Norcross, GA 30093; Returns ship to the address printed on your portal label.

Start a return Shipping & returns Contact us

This page explains the current returns process. The terms shown at checkout on the day you order apply to that order, and a product page marked final sale controls that item.