Customer Care
Returns & Refunds — clear, fair, and handled quickly.
Start your return through our portal whenever eligible.
For the fastest resolution, keep your order number and the email used at checkout ready.
Support hours: Mon–Fri, 9am–5pm ET • Typical reply: within 1 business day.
How returns work at HauteFlair
We keep this process straightforward while protecting hygiene and product integrity. All returns are subject to inspection and eligibility rules below.
Start here
Use our Returns Portal to submit your request.
- Have your order number ready.
- Use the email used at checkout.
- Select the item(s), reason, and preferred outcome (refund, exchange, or store credit where available).
Return window
Return/exchange requests must be submitted within 30 days of delivery. Requests submitted outside this window may not be eligible.
Eligibility standards (must meet all)
- Unworn, unwashed, unused and in original condition
- All original tags attached and original packaging included when applicable
- Free of scents, lint, stains, makeup marks, deodorant, pet hair, or any sign of wear
- Any hygiene liners (when included) must be intact
If an item is returned in non-eligible condition, it may be refused and returned to sender or handled per carrier/warehouse rules.
For hygiene and sale conditions, these items are not eligible for return or exchange:
- Gift cards
- Final sale / clearance items (marked “Final Sale”)
- Panties and intimate bottoms
- Adhesive / stick-on bras
- Hosiery (tights, stockings, pantyhose)
If a product page indicates special conditions (final sale, hygiene restriction), that product page is the controlling guidance for that item.
If exchanges are available for your order/item, you’ll see the option in the portal. Exchange availability depends on inventory and item eligibility.
- Submit the exchange request through the portal within 30 days of delivery.
- Return the original item in eligible condition (tags on, unworn/unwashed).
- Once your return is received and approved, your exchange is processed per the portal flow.
If the requested exchange item is out of stock, the portal may offer an alternative (store credit or refund where applicable).
- You may ship your return using your preferred carrier, or use a prepaid label if offered in the portal.
- If you use a prepaid label, the label fee (shown in the portal) may be deducted from your refund.
- Original shipping fees are non-refundable.
- If we shipped the wrong item or an item arrived damaged/defective, return shipping is handled at no cost to you (after verification).
Keep your tracking number until the return is fully processed.
Returns are inspected upon arrival to confirm eligibility. If approved, refunds are processed within 5–10 business days after inspection.
- Refunds go back to the original payment method (or store credit if selected/available).
- Once processed, your bank/payment provider may take additional time to post the credit.
- Shipping fees are non-refundable.
If you don’t see your refund after the stated processing window, email support with your order number and return tracking.
If your item arrives damaged/defective or you received the wrong item, contact us within 7 days of delivery. We’ll guide you to the fastest resolution.
- Email help@hauteflair.com with your order number.
- Attach clear photos of the item and (if relevant) the packaging label.
- Include a short description of the issue.
After verification, return shipping is handled at no cost to you for these cases.
- Return request submitted after the 30-day window
- Item returned worn/washed, without tags, or with signs of use/scent/staining
- Non-returnable category (final sale, panties/intimate bottoms, hosiery, adhesive items, gift cards)
- Return package missing items or does not match the portal request
If you’re unsure before submitting, email us with your order number and item name for guidance.