Terms of Service

1Acceptance of these terms

hauteflair.com and its related pages, apps and checkout (the "Services") are operated by HauteFlair LLC, 6350 McDonough Drive, Suite F, Norcross, Georgia 30093 ("HauteFlair", "we", "us"). By visiting the Services or placing an order you agree to these Terms of Service, our Privacy Policy, and the Shipping and Returns policies, which are part of these terms. If you do not agree, please do not use the Services.

The Services are hosted on Shopify Inc.'s platform, which provides the store, cart and checkout. Shopify's own terms apply to its services.

2Eligibility and accounts

You must be at least the age of majority in your state or province of residence to use the Services or place an order, or be using them with the consent of a parent or guardian who is. By ordering you confirm that you meet this requirement.

You may shop as a guest or create an account. You are responsible for the accuracy of the information you provide, for keeping your password confidential, and for activity under your account. Accounts are personal and may not be transferred. Tell us at once at help@hauteflair.com if you believe your account has been used without permission.

3Products, pricing and availability

We try to describe every product, its sizing and its color accurately. Colors can vary by screen, and a brand may change a style's construction between seasons; size guidance on our fitting-room pages is a starting point, not a guarantee of fit.

All prices are in US dollars unless checkout shows otherwise, and exclude shipping and applicable taxes, which are shown before you pay. The price charged is the price in effect when your order is placed. We may change prices, run promotions, and discontinue products at any time without notice, and we may limit quantities per order or per customer.

If a product is listed at an incorrect price or with incorrect information because of a typographical or system error, we may cancel any order placed for that product, whether or not the order has been confirmed and your payment method charged. If your payment has been charged and we cancel, we will issue a refund to the original payment method.

4Orders, payment and cancellation

Placing an order is an offer to buy. Your order is not accepted until HauteFlair confirms acceptance and we receive and process your payment. We may refuse or cancel any order for reasons including product unavailability, errors in pricing or product information, suspected fraud, or orders that appear to be placed by resellers. If we cancel after charging you, you will be refunded in full.

We accept major credit and debit cards, Shop Pay, PayPal, and the pay-later options shown at checkout (Shop Pay Installments, Afterpay, Sezzle and PayPal Pay Later). Pay-later plans are agreements between you and the provider, subject to the provider's approval and terms; HauteFlair is not a party to them and does not charge interest or fees. See Buy now, pay later.

You agree to provide current, complete and accurate purchase and account information, including a valid billing address and phone number, so that we can complete your order and contact you if needed.

Orders are packed quickly. A request to change or cancel an order can be accommodated only until the order is packed; after that, the fix is a return once the order arrives. Contact us immediately at Contact us with the order number.

5Shipping and delivery

Orders are processed within 1 to 3 business days after payment. Shipping methods, rates, delivery estimates and international duties are described on the Shipping and returns page, which forms part of these terms. Delivery estimates are estimates; carrier delays are outside our control. Risk of loss and title pass to you when the carrier accepts the package, but we will help you resolve a lost or damaged shipment if you contact us within 7 days of the delivery date.

For international orders you are the importer of record and responsible for any customs duties, taxes and fees charged by your country.

6Returns and refunds

Eligible items may be returned or exchanged within 30 days of delivery through our returns portal, in unworn, unwashed condition with tags attached and hygiene liners intact. Panties and intimate bottoms sold alone, adhesive bras, hosiery, gift cards and items marked final sale are not returnable. Return shipping, label fees and refund timing are set out on the Returns and refunds page, which forms part of these terms.

7Promotions, discount codes and gift cards

Discount codes and promotions are subject to the conditions stated when they are offered, cannot be combined unless stated, have no cash value, and may be withdrawn at any time. One code per order unless checkout allows more. We may cancel orders that use a code in a way it was not intended for, including codes obtained from unauthorized third-party sites.

Gift cards are redeemable only on hauteflair.com, are not redeemable for cash except where required by law, and are not returnable. Treat a gift card like cash; we cannot replace lost or stolen card codes.

8Intellectual property

The Services and everything on them, including text, product descriptions, photography, graphics, logos, page layouts, the fitting-room tools and their underlying code, are owned by HauteFlair LLC or licensed to us, and are protected by copyright, trademark and other laws. Brand names and logos of the products we sell belong to their respective owners.

These terms permit you to use the Services for personal, non-commercial shopping only. You may not reproduce, distribute, modify, publicly display, scrape, frame or create derivative works from any part of the Services without our written consent, except that you may print or save pages for your own personal reference.

9Reviews and content you submit

If you submit a review, photo, comment or other content, you grant HauteFlair a non-exclusive, royalty-free, worldwide license to use, reproduce, edit for length or clarity, and display it in connection with the Services and our marketing, with or without your name. You confirm that the content is yours, is accurate, and does not infringe anyone's rights or contain anything unlawful, defamatory or obscene. We may remove any submitted content at our discretion. We are not obliged to keep submissions confidential.

10Prohibited uses

You agree not to use the Services, or any content obtained from them, to:

• violate any law or regulation, or infringe our rights or anyone else's, including intellectual property and privacy rights;
• place orders for resale, or purchase in quantities that suggest commercial use without our agreement;
• submit false or misleading information, including a false name, address, payment method or return claim;
• harass, abuse, threaten or discriminate against any person, including our staff;
• upload or transmit viruses, malicious code, or anything that interferes with the Services or with Shopify's platform;
• scrape, crawl, spider or use automated means to collect data, prices or images from the Services;
• attempt to gain unauthorized access to any account, system or network connected to the Services, or to circumvent security features;
• impersonate HauteFlair, its staff or another person.

We may suspend or terminate your access, cancel orders and refuse future orders if you breach these terms.

11Third-party services and links

The Services rely on third parties for hosting (Shopify), payment processing, pay-later plans, shipping, returns handling and email. Their services are subject to their own terms and privacy policies, and we are not responsible for their acts or omissions beyond what the law requires. Links to other websites are provided for convenience; we do not endorse and are not responsible for their content or practices.

12Disclaimer of warranties

Except as expressly stated in these terms and to the fullest extent permitted by law, the Services and all products offered through them are provided "as is" and "as available", without any representations, warranties or conditions of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure or error-free, or that results from using the Services will be accurate. Nothing in this section limits the manufacturer warranties that may accompany a product, or rights you have under law that cannot be excluded.

13Limitation of liability

To the fullest extent permitted by law, HauteFlair LLC and its members, officers, employees, agents and suppliers will not be liable for any indirect, incidental, special, punitive or consequential damages, including lost profits, lost revenue, lost data or replacement costs, arising from your use of the Services or any product purchased through them, whether based on contract, tort (including negligence), strict liability or otherwise, even if advised of the possibility of such damages.

Our total liability to you for any claim arising from the Services or a purchase will not exceed the amount you paid us for the order giving rise to the claim. Some states do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you; in those states our liability is limited to the maximum extent permitted by law.

14Indemnification

You agree to defend, indemnify and hold harmless HauteFlair LLC and its members, officers, employees, agents and suppliers from any claims, losses, damages, liabilities and expenses, including reasonable attorneys' fees, arising from your breach of these terms, your violation of any law or the rights of a third party, or content you submit to the Services.

15Governing law and disputes

These terms and any dispute arising out of or related to the Services or a purchase are governed by the laws of the State of Georgia, without regard to its conflict of law principles. Subject to any right you have under the law of your place of residence, you agree that the state and federal courts located in Georgia have exclusive jurisdiction over any such dispute, and you consent to their personal jurisdiction.

Before filing a claim, please contact us at help@hauteflair.com. Nearly every issue is an order, shipping or return matter that we can resolve in a reply.

16Changes to these terms

We may update these terms from time to time. The current version is always posted at this address with its effective date at the top. Changes take effect when posted; your continued use of the Services after a change means you accept it. The terms in effect when you place an order apply to that order.

17General

These terms, with the policies they incorporate, are the entire agreement between you and HauteFlair regarding the Services, and replace any prior agreements. If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remainder stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these terms; we may assign them to a successor in a merger, acquisition or sale of assets. Headings are for convenience only.

18Contact

Questions about these terms:

HauteFlair LLC
6350 McDonough Drive, Suite F
Norcross, GA 30093, United States
help@hauteflair.com · 1-800-964-5448
Monday to Friday, 9am to 5pm Eastern