Contact Us

Include these details so we can help in one reply:

• Order number (ex: #HF12345)
• Email used at checkout
• Shipping address confirmation (city/state is enough)
• What you need (tracking update, address change, cancel request, etc.)

If tracking is quiet after label creation, allow 24–48 hours for carrier scans to update.

The fastest way to start a return is through our return portal: https://hauteflair.com/apps/returns-portal.

• Have your order number ready.
• Follow the portal steps to submit your request.
• If you run into an issue, email us with your order number and a screenshot.

For policy details (eligibility, final sale, timing), see Shipping & Returns.

Please email us with:

• Order number
• Clear photos of the item + packaging label (if relevant)
• A short note describing the issue

We’ll review and guide you to the best resolution available based on your item and inventory.

To recommend sizing, include:

• Measurements: bust / underbust / waist / hips
• Item name + size you’re considering
• How you prefer fit (snug vs. relaxed, more coverage vs. minimal)

Structured, low-stretch styles require more precision than highly adjustable pieces.

If checkout fails, it’s often due to billing address mismatch or bank verification rules. Confirm your billing details, try another method, or contact your bank to allow the purchase.

• Include your order number if one was created.
• Share the email used at checkout.
• Do not share full card numbers or passwords.

For partnerships, include:

• Your brand/company name + website/social links
• What you’re proposing (wholesale, PR gifting, content, partnership)
• Timeline and key details (rates, usage, deliverables if applicable)

Send to help@hauteflair.com with a clear subject line (example: “Collaboration — [Brand Name]”).